Mobile Tech & Sales Associate — Stock Grant Eligible

T-Mobile US Inc.; Town of Vestal (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a retail role focused on helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Responsibilities include delivering personalized tech and service plans, using digital tools to showcase coverage and features, and completing training on retail processes and wireless innovations. Travel is not required.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail role focused on helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Responsibilities include delivering personalized tech and service plans, using digital tools to showcase coverage and features, and completing training on retail processes and wireless innovations. Travel is not required.