Mobile Tech Expert — Retail Sales with Growth & Stock

tmobile; Bowie (MD); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off and holidays

Parental leave

Family benefits

Tuition assistance

Disability insurance

Life insurance

Commuter benefits

Mobile service discounts

Home internet discounts

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating technology and service options while building product knowledge.

You will use digital tools to explain plans and coverage, complete required training, and collaborate with teammates to ensure a smooth customer experience. This role emphasizes customer interaction, problem solving, and sales skills in a dynamic setting.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Ability to learn and use digital tools to demonstrate products and plans.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating technology and service options while building product knowledge.

You will use digital tools to explain plans and coverage, complete required training, and collaborate with teammates to ensure a smooth customer experience. This role emphasizes customer interaction, problem solving, and sales skills in a dynamic setting.