Mobile Retail Expert: Growth, Stock & Benefits

tmobile; Chicago (IL); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Medical/dental/vision insurance

Stock grants for all employees

Job summary

T-Mobile, a leader in wireless technology, seeks a motivated Mobile Associate to assist customers in-store, demonstrate plans and devices, and guide them through the shopping journey. The role emphasizes building product knowledge, delivering exceptional service, and leveraging digital tools to explain options relevant to each customer.

In this fast-paced retail environment, you will train, collaborate with teammates, and strive to ensure customer satisfaction.

Qualifications

• Must have High School Diploma or GED.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills required.
• Ability to multitask and work with a team to meet customer needs.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Change Agility

Customer Problem Solving

Engaging People

Multitasking

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile, a leader in wireless technology, seeks a motivated Mobile Associate to assist customers in-store, demonstrate plans and devices, and guide them through the shopping journey. The role emphasizes building product knowledge, delivering exceptional service, and leveraging digital tools to explain options relevant to each customer.

In this fast-paced retail environment, you will train, collaborate with teammates, and strive to ensure customer satisfaction.