Mobile Tech & Customer Solutions Specialist

T-Mobile; Kohler (WI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is hiring for a role in retail operations focused on delivering personalized technology and service solutions to customers. The role emphasizes building product knowledge, using digital tools, and guiding customers through their shopping journey in a fast-paced environment.

Qualifications include a High School Diploma or GED and at least 6 months of customer service or sales experience in retail. Benefits and training support are highlighted as part of the total rewards package.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Job description

T-Mobile is hiring for a role in retail operations focused on delivering personalized technology and service solutions to customers. The role emphasizes building product knowledge, using digital tools, and guiding customers through their shopping journey in a fast-paced environment.

Qualifications include a High School Diploma or GED and at least 6 months of customer service or sales experience in retail. Benefits and training support are highlighted as part of the total rewards package.