Mobile Solutions Specialist — Customer Experience

T-Mobile; Glendale (WI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to drive satisfaction and loyalty.

The role emphasizes developing communication, problem solving, and digital tool usage while contributing to a positive customer experience and team goals.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Provide customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete training to learn retail processes, systems, and wireless tech innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to drive satisfaction and loyalty.

The role emphasizes developing communication, problem solving, and digital tool usage while contributing to a positive customer experience and team goals.