Mobile Tech & Customer Solutions Specialist

T-MOBILE USA, Inc.; Natick (MA); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Paid time off

Stock purchase plan

Medical benefits

Job summary

T-Mobile USA, Inc. is seeking candidates for a retail-focused role to assist customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate features, and guide shoppers through their journey to enhance satisfaction and loyalty.

The role emphasizes training, teamwork, and effective use of digital tools to communicate plans and coverage while supporting store-wide initiatives and customer relationships.

Qualifications

• High School Diploma or GED required for consideration.
• 6 months of customer service and/or sales in retail preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver tailored technology and service solutions.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to learn retail processes, systems, and wireless tech innovations.
• Collaborate across channels to support a seamless customer experience and team initiatives.
• Perform additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking candidates for a retail-focused role to assist customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate features, and guide shoppers through their journey to enhance satisfaction and loyalty.

The role emphasizes training, teamwork, and effective use of digital tools to communicate plans and coverage while supporting store-wide initiatives and customer relationships.