Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Florence (KY); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending account (FSA)

401(k) with company match

Employee stock grant

Tuition assistance

Paid parental and family leave

Job summary

T-MOBILE USA, Inc. is seeking a Mobile Associate to support retail operations in Florence, Kentucky. In this role, you'll engage customers to help meet their technology and service needs while building product knowledge in a fast-paced environment.

Responsibilities include providing personalized solutions, utilizing digital tools to enhance customer understanding, and completing training on retail processes. Full-time employees benefit from comprehensive healthcare, paid time off, and employee stock grants, ensuring a continuous commitment to employee welfare.

Qualifications

• Change Agility is essential to adapt to the fast-paced retail environment.
• Effective Communication skills are required for engaging with customers.
• Proficiency in Customer Problem Solving enhances customer satisfaction.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools for customer engagement.
• Complete training on retail processes and systems.
• Collaborate with colleagues for a seamless experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-MOBILE USA, Inc. is seeking a Mobile Associate to support retail operations in Florence, Kentucky. In this role, you'll engage customers to help meet their technology and service needs while building product knowledge in a fast-paced environment.

Responsibilities include providing personalized solutions, utilizing digital tools to enhance customer understanding, and completing training on retail processes. Full-time employees benefit from comprehensive healthcare, paid time off, and employee stock grants, ensuring a continuous commitment to employee welfare.