Mobile Tech Consultant: Customer Wins + Stock Grant

T-Mobile; North Windham (CT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays (up to 12)

Paid Parental Leave

Family Building Benefits

Back-up Care

Childcare Subsidy

Tuition Assistance

College Coaching

Short-term Disability

Long-term Disability

Voluntary AD&D

Voluntary Accident

Voluntary Life Insurance

Voluntary Long-term Care Insurance

Mobile Service Discounts

Home Internet Discounts

Pet Insurance

Commuter and Transit Programs

Annual Stock Grant

Job summary

T-Mobile USA, Inc. is seeking a Retail Mobile Associate to engage customers, explain technology and service options, and guide shoppers through their decision process. You will develop product knowledge, use digital tools, and support a seamless customer experience across channels.

The role emphasizes customer service, problem solving and sales in a fast-paced store setting. Training is provided, with opportunities for advancement and a comprehensive benefits package.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Mobile Associate to engage customers, explain technology and service options, and guide shoppers through their decision process. You will develop product knowledge, use digital tools, and support a seamless customer experience across channels.

The role emphasizes customer service, problem solving and sales in a fast-paced store setting. Training is provided, with opportunities for advancement and a comprehensive benefits package.