Mobile Tech Advisor – Stock-Eligible

T-MOBILE USA, Inc.; Glasgow (PA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Stock incentive

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, expanding product knowledge and delivering tailored technology and service solutions.

You will engage customers, demonstrate features, and guide them through their shopping journey to boost satisfaction and loyalty. Compensation includes an hourly base of $19.50 plus $5.00 training pay, with on-the-job training earning eligibility.

Qualifications

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)
• Legally authorized to work in the United States
• At least 18 years of age

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, expanding product knowledge and delivering tailored technology and service solutions.

You will engage customers, demonstrate features, and guide them through their shopping journey to boost satisfaction and loyalty. Compensation includes an hourly base of $19.50 plus $5.00 training pay, with on-the-job training earning eligibility.