Mobile Support Specialist — Customer Care & Tech Help

Charter Communications; Garfield Heights (OH); On-site; USD 42,000 - 53,000; Full time

Job summary

Charter Communications is hiring for a Spectrum Mobile Customer Service Representative in Garfield Heights, OH. The role focuses on handling inbound calls, assisting with activations, billing questions, and account updates in a fast-paced environment.

You will engage customers with strong communication skills, maintain accuracy in information, and collaborate with a team in a 24/7 call center setting to ensure best-in-class service.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Nights, weekends, holidays.
• Language: Read, write, speak and understand English.

Responsibilities

• Handle inbound calls to resolve a variety of topics (activation, billing, rate/fees, orders/payments, account updates).
• Provide accurate information and friendly service to maintain customer relationships.
• Navigate systems and documents to assist customers in a fast-paced, on-site setting.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

English proficiency

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Charter Communications is hiring for a Spectrum Mobile Customer Service Representative in Garfield Heights, OH. The role focuses on handling inbound calls, assisting with activations, billing questions, and account updates in a fast-paced environment.

You will engage customers with strong communication skills, maintain accuracy in information, and collaborate with a team in a 24/7 call center setting to ensure best-in-class service.