Mobile Tech Support & Customer Care Specialist

Spectrum; Garfield Heights (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Spectrum is seeking a Mobile Repair Customer Service Representative in Garfield Heights, OH for an on-site role. You will welcome customers, address activation and billing questions, and resolve service issues while maintaining positive relationships with Spectrum’s mobile customers.

The position emphasizes strong communication, multitasking, and problem-solving in a dynamic call-center setting; compensation includes base pay that ranges with experience and location.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Nights, weekends, and holidays available.
• Language: Proficient in reading/writing/speaking English.

Responsibilities

• Handle inbound calls to resolve mobile service questions.
• Assist with activation, billing inquiries, and account updates.
• Provide accurate information and resolve subscriber challenges.
• Maintain customer accounts and document interactions.
• Work independently yet collaborate with team in a fast-paced environment.

Skills

Communication

Time management

Multi-tasking

Customer service

Organization

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a Mobile Repair Customer Service Representative in Garfield Heights, OH for an on-site role. You will welcome customers, address activation and billing questions, and resolve service issues while maintaining positive relationships with Spectrum’s mobile customers.

The position emphasizes strong communication, multitasking, and problem-solving in a dynamic call-center setting; compensation includes base pay that ranges with experience and location.