Customer Service Representative - Technical Support

Spectrum; Independence Township (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Charter Communications, operating Spectrum, is hiring a Mobile Customer Service Representative for an on-site role in Garfield Heights, OH. The New Hire Class starts Oct 23, 2026, and the position focuses on delivering courteous, knowledgeable support for mobile services, billing, activations, and account issues.

Ideal candidates read, write and speak English, have a high school diploma, can work nights/weekends/holidays, and bring 6+ months in customer service or call-center settings.

Qualifications

• High school diploma or equivalent required.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• English reading, writing, speaking, and understanding required.

Responsibilities

• Handle inbound calls to resolve mobile service activation, billing questions, and account issues.
• Provide knowledgeable, efficient customer service and accurate information.
• Maintain customer accounts and document interactions in the system.
• Represent Spectrum and deliver best-in-class customer experiences.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

This job posting is for our New Hire Class starting October 23, 2026

This is an on-site position located in Garfield Hts., OH

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
• Resolving mobile customer inquiries while creating best-in-class customer experiences
• Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you'll thrive inside our lively environment.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education : High school diploma or equivalent
• Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
• Language : Ability to read, write, speak and understand English

Preferred Qualifications

• Experience : 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
• Technical Skills : MS Office, computer skills, typing
• Skills : Communication, organization, time management, multi-tasking, customer service
• Abilities : Dependable, proactive, adaptable, problem‑solving, professional, resilient

Here, our employees don't just have jobs, they’re building careers.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $20.00 and $25.25 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive‑based compensation such as bonuses.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.