Evening/Weekend Tech Support & Customer Care Specialist

Charter Communications; Town of Cheektowaga (NY); On-site; USD 28,000 - 35,000; Full time

Job summary

Charter Communications is hiring a Customer Service Representative in Cheektowaga, NY for in-office work. The role emphasizes resolving video repair and billing issues while delivering friendly, knowledgeable support to Spectrum customers.

The position requires English proficiency, a high school diploma, and availability for evenings, weekends, and holidays in a dynamic, high-volume call center. Training will begin before the start date, with an emphasis on accuracy and customer care.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Provide inbound customer service focusing on cable/video repair and billing topics.
• Troubleshoot and resolve technical issues related to TV and video services.
• Assist customers with account updates, billing questions, and subscriber challenges.
• Represent Spectrum and deliver best-in-class customer experiences in a fast-paced environment.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Dependable

Professional

Solution-oriented

Results-driven

Resilient

Education

High school diploma or equivalent

Tools

MS Office

Computer skills

Typing

Job description

Charter Communications is hiring a Customer Service Representative in Cheektowaga, NY for in-office work. The role emphasizes resolving video repair and billing issues while delivering friendly, knowledgeable support to Spectrum customers.

The position requires English proficiency, a high school diploma, and availability for evenings, weekends, and holidays in a dynamic, high-volume call center. Training will begin before the start date, with an emphasis on accuracy and customer care.