On-Site Mobile Customer Support Specialist

Spectrum; Independence Township (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Charter Communications, operating Spectrum, is hiring a Mobile Customer Service Representative for an on-site role in Garfield Heights, OH. The New Hire Class starts Oct 23, 2026, and the position focuses on delivering courteous, knowledgeable support for mobile services, billing, activations, and account issues.

Ideal candidates read, write and speak English, have a high school diploma, can work nights/weekends/holidays, and bring 6+ months in customer service or call-center settings.

Qualifications

• High school diploma or equivalent required.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• English reading, writing, speaking, and understanding required.

Responsibilities

• Handle inbound calls to resolve mobile service activation, billing questions, and account issues.
• Provide knowledgeable, efficient customer service and accurate information.
• Maintain customer accounts and document interactions in the system.
• Represent Spectrum and deliver best-in-class customer experiences.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Charter Communications, operating Spectrum, is hiring a Mobile Customer Service Representative for an on-site role in Garfield Heights, OH. The New Hire Class starts Oct 23, 2026, and the position focuses on delivering courteous, knowledgeable support for mobile services, billing, activations, and account issues.

Ideal candidates read, write and speak English, have a high school diploma, can work nights/weekends/holidays, and bring 6+ months in customer service or call-center settings.