Mobile Store Experience Specialist

T-Mobile; Norwalk (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Holidays

Job summary

T-Mobile is seeking Mobile Associates, Store-in-Store, to bring the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around products and services while thriving in a high-traffic retail environment.

You will educate customers, demonstrate solutions, and deepen relationships through meaningful interactions. You will use digital tools to help customers self-serve, identify needs, and showcase the value of T-Mobile offerings.

Qualifications

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

T-Mobile is seeking Mobile Associates, Store-in-Store, to bring the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around products and services while thriving in a high-traffic retail environment.

You will educate customers, demonstrate solutions, and deepen relationships through meaningful interactions. You will use digital tools to help customers self-serve, identify needs, and showcase the value of T-Mobile offerings.