Mobile Solutions Specialist – Sales & Customer Care

T-Mobile; Rochelle (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Stock discounts

Job summary

T-Mobile Mobile Associate role in Rochelle, IL offers a blend of customer service and sales in a fast-paced retail setting. You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

The position emphasizes customer interaction, digital tools usage, and service plan recommendations to drive satisfaction. Compensation includes an hourly base with training pay, an annual incentive opportunity, and stock grants.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile Mobile Associate role in Rochelle, IL offers a blend of customer service and sales in a fast-paced retail setting. You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

The position emphasizes customer interaction, digital tools usage, and service plan recommendations to drive satisfaction. Compensation includes an hourly base with training pay, an annual incentive opportunity, and stock grants.