Mobile Solutions Specialist: Customer-Focused Tech Advisor

T-Mobile; Buffalo (NY); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaching

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, with emphasis on digital tools and service-plan recommendations. This role offers hands-on training and a path to growth within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication, problem solving and teamwork skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized solutions.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Support additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, with emphasis on digital tools and service-plan recommendations. This role offers hands-on training and a path to growth within the company.