Mobile Solutions Specialist

T-Mobile; Lakewood (CO); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Stock grants for all employees

Job summary

T-Mobile is looking for a Mobile Associate to drive the customer experience in a store-in-store setting within a National Sales partner location. You will engage customers, educate them on solutions, and use digital tools to demonstrate value and close sales.

The role emphasizes relationship building, knowledge of products, and delivering exceptional service in a fast-paced retail environment. You will complete comprehensive in-store training, collaborate with store leadership, and grow through

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience, retail environment preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions.
• Leverage digital self-serve tools during interactions; identify customer needs and demonstrate value of products and services.
• Complete training on in-store processes, products, systems, and resources; stay customer-ready at all times.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile is looking for a Mobile Associate to drive the customer experience in a store-in-store setting within a National Sales partner location. You will engage customers, educate them on solutions, and use digital tools to demonstrate value and close sales.

The role emphasizes relationship building, knowledge of products, and delivering exceptional service in a fast-paced retail environment. You will complete comprehensive in-store training, collaborate with store leadership, and grow through