Mobile Service & Loaner Fleet Operations Lead

Socket.dev; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Socket.dev is seeking a Service Fleet Manager to oversee a 60+ vehicle loaner fleet across two service locations, ensuring smooth daily dispatch, tracking, and logistics for reliable customer service. You will audit operations, enforce SOPs, and maintain policy adherence, while partnering with leadership to evolve the program into a seamless pick-up and delivery service for maintenance and repairs.

This role rewards precise documentation, scalable processes, and long-term thinking to improve

Qualifications

• Must demonstrate keen attention to detail and precision in asset tracking.
• Experience auditing operational workflows and enforcing program guidelines.
• Ability to develop and refine standard operating procedures for scalability.

Responsibilities

• Oversee daily dispatch, tracking, and logistics for a 60+ vehicle loaner fleet across two service locations.
• Audit operations to ensure compliance with established processes and vehicle auditing standards.
• Partner with leadership to evolve the loaner program into a seamless customer pickup and delivery service for maintenance and repairs.
• Enforce documentation for vehicle check-outs, maintenance schedules, and damage accountability.
• Identify efficiency gains and scale logistics for future dealership service expectations.

Skills

Attention to detail

Fleet tracking

Audit workflows

SOP compliance

Strategic planning

Job description

Socket.dev is seeking a Service Fleet Manager to oversee a 60+ vehicle loaner fleet across two service locations, ensuring smooth daily dispatch, tracking, and logistics for reliable customer service. You will audit operations, enforce SOPs, and maintain policy adherence, while partnering with leadership to evolve the program into a seamless pick-up and delivery service for maintenance and repairs.

This role rewards precise documentation, scalable processes, and long-term thinking to improve