Loaner Fleet Lead — Customer Experience & Operations

Volkswagen - Tom Wood VW, Indy; Indianapolis (IN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive Hourly Pay

Paid Time Off (PTO) & Paid Holidays

Medical, Dental & Vision Insurance

401(k) with Company Match

Life & Disability Insurance

Tuition Reimbursement

Ongoing Training & Development

Career Advancement Opportunities

Employee Recognition & Service Awards

Employee Vehicle Purchase & Service

Job summary

Tom Wood Group is seeking a Loaner Fleet Administrator to oversee the daily operation of the dealership's courtesy transportation program and support the Service Department. You will manage a 45-50 loaner fleet, ensure vehicles are available, maintained, tracked, and ready for customers, and perform post-service follow-up calls to enhance satisfaction.

The role emphasizes strong organizational skills, accurate documentation, and proactive coordination of maintenance, detailing, and fleet

Qualifications

• High school diploma or equivalent required.
• Excellent organizational and time management skills.
• Strong customer service and communication abilities.
• Ability to multitask in a fast-paced dealership environment.
• Basic proficiency with Microsoft Excel and computer applications.
• Professional appearance and positive attitude.

Responsibilities

• Manage a 45-50 vehicle loaner fleet, ensuring availability, maintenance, tracking, and readiness for customers.
• Schedule, assign, and process loaner check-outs/returns; verify eligibility and complete documentation.
• Track vehicle location, mileage, fuel, condition, maintenance, and return dates; document any damage.
• Ensure loaner vehicles are clean, fueled, maintained, and ready for use; coordinate maintenance and recalls.
• Monitor fleet utilization and communicate availability to Service Advisors and management.
• Deliver a welcoming customer experience and explain loaner policies and expectations.
• Conduct customer experience follow-up calls after repairs; address questions and opportunities for service recovery.
• Maintain accurate loaner logs and electronic records; assist with phone calls and daily operations.

Skills

Organizational skills

Customer service

Communication

Multitasking

Microsoft Excel

Professional appearance

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Tom Wood Group is seeking a Loaner Fleet Administrator to oversee the daily operation of the dealership's courtesy transportation program and support the Service Department. You will manage a 45-50 loaner fleet, ensure vehicles are available, maintained, tracked, and ready for customers, and perform post-service follow-up calls to enhance satisfaction.

The role emphasizes strong organizational skills, accurate documentation, and proactive coordination of maintenance, detailing, and fleet