Loaner Fleet Manager / Mobile Operations Service Advisor

Socket.dev; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Socket.dev is seeking a Service Fleet Manager to oversee a 60+ vehicle loaner fleet across two service locations, ensuring smooth daily dispatch, tracking, and logistics for reliable customer service. You will audit operations, enforce SOPs, and maintain policy adherence, while partnering with leadership to evolve the program into a seamless pick-up and delivery service for maintenance and repairs.

This role rewards precise documentation, scalable processes, and long-term thinking to improve

Qualifications

• Must demonstrate keen attention to detail and precision in asset tracking.
• Experience auditing operational workflows and enforcing program guidelines.
• Ability to develop and refine standard operating procedures for scalability.

Responsibilities

• Oversee daily dispatch, tracking, and logistics for a 60+ vehicle loaner fleet across two service locations.
• Audit operations to ensure compliance with established processes and vehicle auditing standards.
• Partner with leadership to evolve the loaner program into a seamless customer pickup and delivery service for maintenance and repairs.
• Enforce documentation for vehicle check-outs, maintenance schedules, and damage accountability.
• Identify efficiency gains and scale logistics for future dealership service expectations.

Skills

Attention to detail

Fleet tracking

Audit workflows

SOP compliance

Strategic planning

Job description

Key Responsibilities

• Fleet Management
  
  
  
  • Oversee the daily dispatch, tracking, and logistical coordination of a 60+ vehicle loaner fleet across two service locations.
  
  
  
  


• Auditing & Compliance
  
  
  
  • Maintain strict adherence to established operational processes, program compliance, and regular vehicle auditing standards.
  
  
  
  


• Program Evolution
  
  
  
  • Partner with leadership to transition the current loaner program into a seamless customer pick-up and delivery service for vehicle maintenance and repairs.
  
  
  
  


• Process Adherence
  
  
  
  • Enforce strict documentation for vehicle check-outs, maintenance schedules, condition inspections, and damage accountability.
  
  
  
  


• Continuous Improvement
  
  
  
  • Take a long-term view of service operations to identify efficiency gains, scale logistics, and adapt to the next generation of dealership service expectations.
  
  
  
  

Qualifications & Requirements

• Attention to Detail


• Rigorous precision in tracking fleet assets, scheduling, and documentation.


• Demonstrated ability to audit operational workflows


• Manage program guidelines and maintain policy adherence.


• Strict commitment to following and refining established standard operating procedures.


• A strategic, long-term perspective focused on program scalability and modernizing customer convenience options.

Work Shift Schedule

• Base Schedule is flexible with primary coverages required on weekdays from 9:00 a.m. to 6:00 p.m.


• Flexibility is essential to accommodate shifting operational demands and the future rollout of our pick-up and delivery services.

SEO Key Words

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• Courtesy Vehicle Administrator


• Automotive Fleet Supervisor


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• Service Transportation Manager


• Ground Mobility Supervisor


• Fleet Dispatcher


• Mobile Service Supervisor


• At-Home Service Lead


• Field Service Coordinator


• Valet Service Lead


• Mobile Operations Lead


• Logistics and Service Intake Lead


• Direct-to-Consumer (D2C) Service Lead


• On-Demand Service Supervisor


• Connected Service Lead