Mobile Service Coordinator: Schedule & Dispatch

Hollerhyundai; Town of Florida, Northern (NY, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) plan

Health Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Job summary

Holler-Classic Family of Dealerships is seeking a Mobile Service Coordinator to manage Ford Mobile Service, schedule technician appointments, and act as the main liaison between customers and mobile staff.

You will verify requests, optimize routes, maintain schedules, and ensure timely, accurate communications while supporting inventory and documentation workflows across the dealership network.

Qualifications

• High school diploma or equivalent; associate degree or automotive-related education preferred.
• Previous experience in a dealership service department, dispatching, or customer service role is highly desirable.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds) and scheduling tools.

Responsibilities

• Schedule and coordinate mobile service appointments based on customer needs, technician availability, and location logistics.
• Serve as the primary liaison between customers and mobile service technicians, providing clear and timely communication.
• Verify and confirm service requests, vehicle information, warranty status, and required parts or tools.
• Optimize technician routes to ensure efficient service coverage and reduce downtime or travel time.
• Maintain daily schedules and calendars for mobile technicians and proactively address delays or cancellations.
• Track and manage inventory for mobile units, ensuring necessary parts and equipment are available for scheduled jobs.
• Assist with customer follow-up, satisfaction surveys, and feedback collection to ensure a high-quality service experience.
• Ensure compliance with Ford Mobile Service Program guidelines and dealership policies.
• Collaborate with service advisors, parts department, and service manager to streamline workflow and customer satisfaction.
• Maintain accurate records of service appointments, completed jobs, and customer communications using the DMS and FordPass platform.

Skills

Organization

Communication

Scheduling

Customer Service

Teamwork

Education

High School Diploma

Associate degree preferred

Tools

CDK

Reynolds & Reynolds

Scheduling Tools

Job description

Holler-Classic Family of Dealerships is seeking a Mobile Service Coordinator to manage Ford Mobile Service, schedule technician appointments, and act as the main liaison between customers and mobile staff.

You will verify requests, optimize routes, maintain schedules, and ensure timely, accurate communications while supporting inventory and documentation workflows across the dealership network.