Mobile Service Coordinator- Holler Ford

Holler Ford; Town of Florida (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

401(k) & 401(k) Matching

Employee Assistance Program

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Vision Insurance

Life Insurance

Flexible Spending Account

Job summary

Holler-Classic Family of Dealerships seeks a capable dispatcher to coordinate mobile service for Ford and other brands. You will be the main liaison between customers and mobile technicians, confirming requests, routing, and scheduling while tracking parts and keeping accurate records in the DMS/FordPass.

The role requires strong organization, multitasking, and communication, plus a valid driver's license. Healthcare, 401(k), and PTO are among offered benefits.

Qualifications

• High school diploma or equivalent required; automotive education preferred.
• Experience in a dealership, dispatching, or customer service is highly desirable.
• Strong organizational and multitasking abilities with clear communication.

Responsibilities

• Schedule and coordinate mobile service appointments based on customer needs and tech availability.
• Serve as the primary liaison between customers and mobile service technicians.
• Verify service requests, vehicle info, warranty status, and parts/tools.
• Optimize technician routes to maximize coverage and reduce downtime.
• Maintain daily schedules and calendars for mobile technicians.
• Track inventory for mobile units and ensure parts availability.
• Assist with customer follow-up and satisfaction surveys.
• Ensure compliance with Ford Mobile Service Program and dealership policies.
• Collaborate with service advisors, parts, and service manager to streamline workflow.
• Document service appointments and communications in the DMS and FordPass.

Skills

Organizational skills

Communication skills

Scheduling tools

Driver's license

Customer service

Education

High school diploma or equivalent

Automotive-related education preferred

Tools

CDK

Reynolds & Reynolds

Job description

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Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 17 dealerships serving the Central Florida and Columbia, South Carolina markets, has been proudly family-owned since 1938. Our Buy Smart - Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

Essential Duties and Responsibilities include the following:

• Schedule and coordinate mobile service appointments based on customer needs, technician availability, and location logistics.
• Serve as the primary liaison between customers and mobile service technicians, providing clear and timely communication.
• Verify and confirm service requests, vehicle information, warranty status, and required parts or tools.
• Optimize technician routes to ensure efficient service coverage and reduce downtime or travel time.
• Maintain daily schedules and calendars for mobile technicians and proactively address delays or cancellations.
• Track and manage inventory for mobile units, ensuring necessary parts and equipment are available for scheduled jobs.
• Assist with customer follow-up, satisfaction surveys, and feedback collection to ensure a high-quality service experience.
• Ensure compliance with Ford Motor Company's Mobile Service Program guidelines and dealership policies.
• Collaborate with service advisors, parts department, and service manager to streamline workflow and customer satisfaction.
• Maintain accurate records of service appointments, completed jobs, and customer communications using the dealership management system (DMS) and FordPass platform (if applicable).
• Any other duties assigned by Management

Minimum Qualifications:

• High school diploma or equivalent; associate degree or automotive-related education preferred.
• Previous experience in a dealership service department, dispatching, or customer service role is highly desirable.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds) and scheduling tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and clean driving record.
• Knowledge of Ford vehicles and services is a plus.
• Reliable Transportation
• Pass background screenings
• Over 700 New Ford and 600 New Hyundai on ground inbound for immediate sale.
• A dealership group with the financial strength to support very large-volume complex transactions.
• Open access to both Retail and Fleet inventories for Ford, Hyundai, Mazda, Honda, Audi, Vinfast.

Supervisory Responsibilities:

• None

Job Type:

• Full-Time
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Vison Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Schedule:

• Ability to work a flexible schedule

Pay:

• Pay plan will be discussed during the interview process

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

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