Mobile Service Scheduler & Dispatch Coordinator

Holler Nissan Lexington; Columbia, Northern (SC, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) Matching

Employee Assistance Program

Health Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Job summary

Holler Nissan Lexington is seeking a Mobile Service Coordinator to manage Ford Mobile Service programs, coordinate appointments, and act as the primary liaison between customers and mobile technicians. The role emphasizes scheduling, communication, and logistics across the dealership network.

The coordinator ensures accurate records, compliance with Ford guidelines, and smooth operation by collaborating with service advisors, parts, and management to deliver high-quality service at customers’

Qualifications

• High school diploma or equivalent; automotive education preferred.
• Experience in a dealership service department or dispatching is desirable.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Familiarity with dealership management systems (CDK, Reynolds & Reynolds) and scheduling tools.
• Valid driver's license with clean record.
• Knowledge of Ford vehicles and services is a plus.

Responsibilities

• Schedule and coordinate mobile service appointments based on customer needs, technician availability, and location logistics.
• Serve as the primary liaison between customers and mobile service technicians, providing clear and timely communication.
• Verify and confirm service requests, vehicle information, warranty status, and required parts or tools.
• Optimize technician routes to ensure efficient service coverage and reduce downtime or travel time.
• Maintain daily schedules and calendars for mobile technicians and address delays or cancellations.
• Track and manage inventory for mobile units to ensure parts and equipment are available.
• Assist with customer follow-up, satisfaction surveys, and feedback collection.
• Ensure compliance with Ford Mobile Service Program guidelines and dealership policies.
• Collaborate with service advisors, parts, and service manager to streamline workflow.
• Maintain records of service appointments, completed jobs, and customer communications in the DMS.
• Any other duties assigned by Management.

Skills

Strong organizational skills

Multitasking

Verbal and written communication

Scheduling software proficiency

Valid driver’s license

Ford vehicles knowledge

Team collaboration

Education

High school diploma or equivalent

Associate degree or automotive-related education

Tools

CDK

Reynolds & Reynolds

Job description

Holler Nissan Lexington is seeking a Mobile Service Coordinator to manage Ford Mobile Service programs, coordinate appointments, and act as the primary liaison between customers and mobile technicians. The role emphasizes scheduling, communication, and logistics across the dealership network.

The coordinator ensures accurate records, compliance with Ford guidelines, and smooth operation by collaborating with service advisors, parts, and management to deliver high-quality service at customers’