Mobile Service Coordinator

Stivers Automotive Group; Birmingham (AL); On-site; USD 45,000 - 55,000; Full time

Job summary

An automotive service provider in Birmingham, Alabama is seeking a Mobile/Remote Service Coordinator responsible for managing all mobile service activities at the dealership. Candidates should have strong knowledge of service advisor functions, be customer-focused, and possess excellent communication skills. The role involves coordinating repairs, ensuring parts availability, scheduling appointments, and dispatching service personnel. A strong sense of business acumen and leadership is essential for success in this position.

Qualifications

• Experience in dealership operations.
• Strong communication and conflict management skills.
• Ability to manage mobile service activities efficiently.

Responsibilities

• Coordinate and manage all Mobile Service activities.
• Ensure parts availability for repairs by liaising with the Parts Department.
• Schedule mobile service appointments while optimizing routes.

Skills

Knowledge of Service Advisor functions

Customer focused

Business acumen

People leader

Job description

Job Description

The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership.

This role coordinates and manages all Mobile Service activities within the dealership.

Skills/Knowledge

• Knowledge of Service Advisor functions
• Knowledge of dealership operations
• Customer focused
• Business acumen
• People leader

Qualities

• Trustworthy
• Personable
• Good communicator
• Confident
• Decisive
• Organized
• Skilled in conflict management
• Dependable
• Adaptable
• Thorough

Responsibilities

• Manage RO Process
  • RO creation
  • RO closeout
  • Process payment
• Mobile Service Advisor
  • Ensure correct parts
  • RO closeout
  • Process payment
• Manage Parts Process
  • Coordinate with Parts Department to ensure parts availability for repair
  • Coordinate with Parts Department to add additional sales opportunity parts
  • Ensure Mobile Service Unit is loaded with needed parts for repairs
  • Add parts to the RO as required
  • Ensure unused parts are accounted for and added back to inventory
• Schedule
  • Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled
  • Take incoming Mobile Service requests
  • Determine scheduled day and time, maximizing route optimization
• Route
  • Utilize Route Optimization to set Mobile Service appointments
• Dispatch
  • Dispatch appropriate Mobile Service Unit and Technician for requested repair
  • Determine if repair request is within Mobile Service scope
• Customer Communication Prior to and During Repair
  • Confirm customer appointment
  • Communicate day of Mobile Service status
• Customer Follow-Up
  • Ensure customer satisfaction
• Prospect
  • Partner with Fleet staff to solicit Fleet business
• Marketing
  • Partner with dealership Marketing Department to promote Mobile Service