BSF - Mobile Service Coordinator

Blue Springs Ford; Blue Springs (MO); On-site; USD 42,000 - 61,000; Full time

Job summary

Balderston Auto Group seeks a Mobile/Remote Service Coordinator to oversee mobile service operations at the dealership. You will manage repairs orders, coordinate parts, and schedule mobile units while ensuring excellent customer communication and satisfaction.

The role emphasizes accurate RO processing, fleet outreach, and collaboration with the Parts and Marketing teams to maximize efficiency and service quality.

Qualifications

• Knowledge of Service Advisor functions and dealership workflows.
• Experience with RO (repair order) processes and parts coordination.
• Strong customer-service orientation and communication skills.
• Business mindset with ability to drive efficiency and schedules.
• Leadership qualities for coordinating teams and vendors.

Responsibilities

• Manage RO Process - RO creation and closeout.
• Act as Mobile Service Advisor - ensure parts availability and RO accuracy.
• Coordinate with Parts Department for repairs and inventory.
• Schedule and route Mobile Service units for optimal efficiency.
• Dispatch technicians and communicate with customers pre/during service.
• ProspectFleet: collaborate with Fleet staff for new business.
• Partner with Marketing to promote Mobile Service offerings.

Skills

Service advisor functions

Dealership operations

Customer focus

Business acumen

People leadership

Job description

At Balderston Auto Group, we treat all our staff members as our family. Together we make up a huge family united not in blood, but in heart and goal. We have always been able to transfer this positivism to our customers as each of our staff conveys this feeling of belonging to the customers they deal with. Consequently, it is our customers who often take notice of this family environment and appreciate the relationship we have as a union.We provide all of our staff members a golden chance to excel at work through our various productivity enhancing training modules. Also, we take excellent care of our newly joined staff members by providing them with the proper orientation. As a result, we are in a position to proudly say that we have the best-trained staff in the industry.BALDERSTON AUTO GROUP is an Equal Opportunity EmployerFull-Time Opportunities for Women, Minorities, and Veterans are encouraged to apply.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all MobileService activities within the dealership.Skills/Knowledge:Knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leaderQualities :Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough.Responsibilities:• Manage RO Process- RO creation• Mobile Service Advisor- Ensure correct parts- RO closeout- Process payment• Manage Parts Process- Coordinate with Parts Department to ensure parts availability for repair- Coordinate with Parts Department to add additional sales opportunity parts- Ensure Mobile Service Unit is loaded with needed parts for repairs- Add parts to the RO as required- Ensure unused parts are accounted for and added back to inventory• Schedule- Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled- Take incoming Mobile Service requests- Determine scheduled day and time, maximizing route optimization• Route- Utilize Route Optimization to set Mobile Service appointments• Dispatch- Dispatch appropriate Mobile Service Unit and Technician for requested repair- Determine if repair request is within Mobile Service scope• Customer Communication Prior to and During Repair- Confirm customer appointment- Communicate day of Mobile Service status• Customer Follow-Up- Ensure customer satisfaction• Prospect- Partner with Fleet staff to solicit Fleet business• Marketing- Partner with dealership Marketing Department to promote Mobile Service