Mobile Service Advisor – Elevate Customer Experience

Bergey's; Kennett Square (Chester County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance.

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Paid Training

Employee Referral Program

Employee Discount

Job summary

Bergey’s Inc. is hiring a Service Advisor to bridge communication between customers and the mobile service team. This full-time role emphasizes building positive relationships through consistent, high-quality customer service and accurate service documentation.

The position requires providing estimates, scheduling, and advising on routine maintenance while ensuring customer satisfaction and efficient workflow within Bergey’s automotive service department.

Qualifications

• Ambition to provide outstanding customer service.
• Ability to interact effectively with others in difficult situations.
• Proficiency with computers and new software.

Responsibilities

• Communicate with customers regarding warranty claims and service schedules.
• Prepare repair orders with time, cost and labor estimates.
• Explain work performed and costs to customers.
• Greet customers and obtain vehicle information for service.
• Assist with maintenance recommendations and follow-up on progress.

Skills

Customer service

Verbal communication

Written communication

Computer proficiency

People skills

Education

High School Diploma or GED

Job description

Bergey’s Inc. is hiring a Service Advisor to bridge communication between customers and the mobile service team. This full-time role emphasizes building positive relationships through consistent, high-quality customer service and accurate service documentation.

The position requires providing estimates, scheduling, and advising on routine maintenance while ensuring customer satisfaction and efficient workflow within Bergey’s automotive service department.