Mobile Service Advisor: Customer-Focused Auto Care

Bergey; Kennett Square (Chester County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Paid Training

Employee Referral Program

Employee Discount

Job summary

Bergey's Inc. is looking for a Service Advisor to serve as the communication bridge between customers and our mobile service team. You will foster positive relationships through consistent communication and exceptional service, guiding customers through warranty processes and maintenance recommendations.

Join Bergey's Inc. and contribute to a team that values homegrown growth, training, and strong community presence across Pennsylvania, Delaware, Maryland and New Jersey.

Qualifications

• Must provide outstanding customer service.
• Ability to interact effectively with others in difficult situations.
• Proficiency in written and verbal communication.
• Willingness to learn and adapt customer-focused processes.

Responsibilities

• Communicate with customers regarding warranty claims.
• Monitor warranty schedules and posting credits.
• Advise customers about routine maintenance needs.
• Identify mechanical problems through questions, inspections, or road tests.
• Prepare and explain repair orders with time, cost, and labor estimates.
• Provide complete written cost estimates and establish promised time.
• Notify dispatcher of incoming work and update customers on changes.
• Assist in service marketing programs and maintain high customer satisfaction.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Computer skills

Valid driver's license

Education

High School diploma or GED

Job description

Bergey's Inc. is looking for a Service Advisor to serve as the communication bridge between customers and our mobile service team. You will foster positive relationships through consistent communication and exceptional service, guiding customers through warranty processes and maintenance recommendations.

Join Bergey's Inc. and contribute to a team that values homegrown growth, training, and strong community presence across Pennsylvania, Delaware, Maryland and New Jersey.