Mobile Service Advisor - Growth and Advancement

Bergey; Ephrata (Lancaster County); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance.

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Paid Training

Employee Referral Program

Employee Discount

Résumé du poste

Bergey's Truck Center in Ephrata, PA is hiring a Service Advisor to serve as the communication bridge between customers and our mobile service team. You will cultivate positive customer relationships through clear communication and outstanding service throughout every warranty claim and service interaction.

Key duties include monitoring warranty schedules, preparing repair orders with time and cost estimates, and guiding customers on necessary maintenance.

Qualifications

• Ambition to provide outstanding customer service.
• Ability to interact effectively with others in difficult situations.
• Competence in written and verbal communication.
• Desire to learn and evolve customer focus processes.
• Proficiency with computers and new software.
• High School Graduate or GED.
• Valid Driver's License.
• Successful completion of pre-employment background checks and drug screening.

Responsabilités

• Effectively communicate with customers relating to warranty claims.
• Monitor warranty schedules.
• Posting warranty credits.
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Obtains customer and vehicle data prior to arrival when possible.

Description du poste

Bergey's Truck Center in Ephrata, PA is hiring a Service Advisor to serve as the communication bridge between customers and our mobile service team. You will cultivate positive customer relationships through clear communication and outstanding service throughout every warranty claim and service interaction.

Key duties include monitoring warranty schedules, preparing repair orders with time and cost estimates, and guiding customers on necessary maintenance.