Mobile Sales & Tech Enthusiast — Growth Path to Expert

T-Mobile US Inc.; Paris (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile US Inc. is hiring Mobile Associates to engage customers, demonstrate technology, and tailor solutions that fit individual needs.

The role emphasizes learning and progression from associate to expert, with a focus on building relationships and providing excellent service in a fast-paced retail environment. Initial training includes hands-on coaching and exposure to digital tools, with clear paths toward higher responsibility and career growth within the mobile ecosystem.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience; retail environment preferred.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Must be 18+ and legally authorized to work in the United States.

Responsibilities

• Help customers pick up where they left off in their shopping journey, online, via Customer Care, or in-store.
• Demonstrate latest technology in-store and explore individual customer needs.
• Engage in side-by-side selling to find personalized solutions beyond basic devices and service plans.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled with digital tools for interactions and onboarding to showcase capabilities.
• Partner with T-Mobile employees across channels to identify and hand off small business leads.

Skills

Customer service

Sales

Communication

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is hiring Mobile Associates to engage customers, demonstrate technology, and tailor solutions that fit individual needs.

The role emphasizes learning and progression from associate to expert, with a focus on building relationships and providing excellent service in a fast-paced retail environment. Initial training includes hands-on coaching and exposure to digital tools, with clear paths toward higher responsibility and career growth within the mobile ecosystem.