Mobile Sales Pro - Training Pay & Stock Grants

T-Mobile; Mesa (AZ); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA is seeking a front-line Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You will develop core customer service and sales skills while using digital tools to showcase network coverage and benefits.

Training is provided to ensure expertise across products and processes. Employees receive competitive hourly pay, training pay, and potential incentives, plus access to comprehensive benefits and stock

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong communication, problem solving and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA is seeking a front-line Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You will develop core customer service and sales skills while using digital tools to showcase network coverage and benefits.

Training is provided to ensure expertise across products and processes. Employees receive competitive hourly pay, training pay, and potential incentives, plus access to comprehensive benefits and stock