Mobile Retail Pro: Training Pay, Stock Grants & Growth

T-Mobile; Zachary (LA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Health insurance

Dental & vision

Job summary

T-Mobile USA, Inc. is seeking a front-line Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate features, and aid customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction, knowledge proficiency, and teamwork.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a Retail environment (Preferred).
• Strong communication, problem solving, and sales skills are valued for success.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Customer Problem Solving

Sales

Teamwork Orientation

Multitasking

Change Agility

Engaging People

Education

High School Diploma/GED

6 months of customer service and/or sales experience (Retail)

Job description

T-Mobile USA, Inc. is seeking a front-line Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate features, and aid customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction, knowledge proficiency, and teamwork.