Mobile Retail Pro — Training Pay & Stock Grants

T-MOBILE USA, Inc.; Sherman (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off & holidays

Parental & family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, demonstrate technology solutions, and guide shoppers through product and plan options. You will build product knowledge, utilize digital tools, and grow customer relationships to enhance loyalty and satisfaction.

Requirements include a high school diploma and 6 months in customer service or sales. The role emphasizes communication, problem solving, and teamwork, with comprehensive benefits and a

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Change agility

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, demonstrate technology solutions, and guide shoppers through product and plan options. You will build product knowledge, utilize digital tools, and grow customer relationships to enhance loyalty and satisfaction.

Requirements include a high school diploma and 6 months in customer service or sales. The role emphasizes communication, problem solving, and teamwork, with comprehensive benefits and a