Mobile Sales Pro – Training‑Driven Wireless Expert

T-Mobile USA; City of Johnstown (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA is seeking a Mobile Associate to join our Retail Team of Experts. You’ll learn to educate customers, demonstrate devices and services, and build relationships in a fast-paced store setting. Ideal candidates have a customer-service mindset and a desire to grow into a Mobile Expert role.

Education: High School Diploma/GED required; experience in customer service or retail sales is preferred. On-site role with comprehensive Total Rewards benefits and ongoing training.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Mobile Associate to join our Retail Team of Experts. You’ll learn to educate customers, demonstrate devices and services, and build relationships in a fast-paced store setting. Ideal candidates have a customer-service mindset and a desire to grow into a Mobile Expert role.

Education: High School Diploma/GED required; experience in customer service or retail sales is preferred. On-site role with comprehensive Total Rewards benefits and ongoing training.