Mobile Sales Pro — Tech Solutions & Customer Experience

T-Mobile; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Stock grant

401(k) plan

Medical/dental/vision insurance

Paid time off

Job summary

At T-Mobile, we invest in YOU! This role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Requirements include a High School Diploma, 6 months of customer service or sales experience, and strong communication. The position offers competitive base pay ($18–$20/hour with training pay) and comprehensive benefits.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! This role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Requirements include a High School Diploma, 6 months of customer service or sales experience, and strong communication. The position offers competitive base pay ($18–$20/hour with training pay) and comprehensive benefits.