Mobile Retail Specialist – In-Store Tech & Customer Champion

T-Mobile; Wheeling Township (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change.

Education includes a High School Diploma or GED, with 6 months of customer service or sales experience preferred. Benefits include base pay, training pay, and opportunities for incentives and stock grants.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Complete training on the store-in-store experience, skills, products, processes, and systems.
• Build rapport, trust, and loyalty with customers while driving sales.

Skills

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction Management

Education

High School Diploma/GED

Job description

T-Mobile Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change.

Education includes a High School Diploma or GED, with 6 months of customer service or sales experience preferred. Benefits include base pay, training pay, and opportunities for incentives and stock grants.