Mobile Retail Specialist - Growth, Training Pay, Stock Grants

T-Mobile US Inc.; New York (NY); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Paid parental and family leave

Family building benefits

Back-up care

Tuition assistance

College coaching

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail setting, build product knowledge, and recommend service plans. You’ll grow skills in customer interactions, digital tool usage, and technology solutions while supporting a positive shopping journey.

Expect on-the-job training with a base wage of $21.50/hour plus $5.00 training pay, plus an annual incentive target. Benefits include medical, dental, vision, 401(k), stock grants, and paid time off.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail setting, build product knowledge, and recommend service plans. You’ll grow skills in customer interactions, digital tool usage, and technology solutions while supporting a positive shopping journey.

Expect on-the-job training with a base wage of $21.50/hour plus $5.00 training pay, plus an annual incentive target. Benefits include medical, dental, vision, 401(k), stock grants, and paid time off.