Mobile Services Specialist: Training & Stock Grants

T-MOBILE USA, Inc.; Brownsville (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers in a fast-paced retail environment, delivering personalized device and service solutions. You’ll use digital tools to show coverage, complete training, and build customer relationships for a seamless experience.

Role starts with on-the-job training; after promotion to Mobile Expert, you may earn an annual incentive target of $18,000. All employees are guaranteed to earn $20/hour including base pay and incentives.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers in a fast-paced retail environment, delivering personalized device and service solutions. You’ll use digital tools to show coverage, complete training, and build customer relationships for a seamless experience.

Role starts with on-the-job training; after promotion to Mobile Expert, you may earn an annual incentive target of $18,000. All employees are guaranteed to earn $20/hour including base pay and incentives.