Mobile Retail Sales Pro - Tech Demos & Customer Care

T-Mobile; Ann Arbor (MI); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations in a fast-paced store environment, helping customers with device and service needs, explaining plans, and using digital tools to demonstrate features. The role emphasizes customer interaction, product knowledge, and relationship-building to boost satisfaction and loyalty.

Qualifications include a high school diploma and 6 months of retail or customer service experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age Requirement 18+

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations in a fast-paced store environment, helping customers with device and service needs, explaining plans, and using digital tools to demonstrate features. The role emphasizes customer interaction, product knowledge, and relationship-building to boost satisfaction and loyalty.

Qualifications include a high school diploma and 6 months of retail or customer service experience.