Mobile Retail Sales Pro: Tech & Customer Advocate

T-Mobile; Perryville (MO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Stock purchase plan

Job summary

At T-Mobile, a retail teammate role focuses on helping customers with technology and service needs in a fast-paced setting. You’ll learn product features, demonstrate solutions, and guide shoppers through their journey while building strong relationships.

You’ll develop skills in customer interaction, digital tool usage, and service plan recommendations, contributing to a positive shopping experience and loyalty.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Tools

Digital tools

Job description

At T-Mobile, a retail teammate role focuses on helping customers with technology and service needs in a fast-paced setting. You’ll learn product features, demonstrate solutions, and guide shoppers through their journey while building strong relationships.

You’ll develop skills in customer interaction, digital tool usage, and service plan recommendations, contributing to a positive shopping experience and loyalty.