Mobile Retail Sales Associate – Dynamic, Customer-Obsessed

T-Mobile; Jackson (MI); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Health insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a high-traffic store environment, educate on solutions, and drive sales. You will use digital tools, demonstrate products, and deliver exceptional customer experiences while meeting quality metrics.

The role requires a High School Diploma or GED and at least 6 months of customer service or sales experience, preferably in retail. Benefits include comprehensive health plans, time off, and stock opportunities.

Qualifications

• Customer-focused advocate who balances customer experience with performance goals.
• Willingness to collaborate with peers and store leaders to resolve issues.
• Competitive drive to succeed in a fast-paced retail environment.

Responsibilities

• Engage with a broad range of customers in a high-traffic retail setting using digital tools.
• Demonstrate and educate customers on T-Mobile solutions and apps; leverage solution-based selling.
• Complete training on in-store processes and products; stay customer-ready and on-brand at all times.
• Build relationships with nearby leadership and store teams to support account setup and device servicing.

Skills

Customer satisfaction

Team building

Retail sales

Education

High school diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a high-traffic store environment, educate on solutions, and drive sales. You will use digital tools, demonstrate products, and deliver exceptional customer experiences while meeting quality metrics.

The role requires a High School Diploma or GED and at least 6 months of customer service or sales experience, preferably in retail. Benefits include comprehensive health plans, time off, and stock opportunities.