Mobile Retail Associate — In-Store Tech Enthusiast

T-MOBILE USA, Inc.; Austin (TX); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate for a National Retail location in Austin, TX. You’ll engage customers, educate on devices and plans, and drive sales while delivering an energetic, helpful experience. You’ll use digital tools to identify needs and showcase value, aiming to exceed service and sales targets.

The role emphasizes customer obsession, teamwork, and learning new products, with opportunities to advance in a fast-paced, supportive environment.

Qualifications

• Customer satisfaction mindset and passion for service.
• Ability to build rapport and demonstrate product value.
• Willingness to learn and adapt in a fast-paced retail setting.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Educate customers on devices, plans, and solutions using digital tools.
• Onboard and assist customers to maximize product adoption and app usage.
• Collaborate with store leadership to ensure smooth operations and customers' satisfaction.

Skills

Customer service

Sales experience

Retail environment

Communication

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate for a National Retail location in Austin, TX. You’ll engage customers, educate on devices and plans, and drive sales while delivering an energetic, helpful experience. You’ll use digital tools to identify needs and showcase value, aiming to exceed service and sales targets.

The role emphasizes customer obsession, teamwork, and learning new products, with opportunities to advance in a fast-paced, supportive environment.