Mobile Expert: Tech Solutions & Customer Experience

T-Mobile; Austin (TX); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA, Inc. in Austin seeks a Mobile Associate to engage customers, demonstrate network capabilities, and tailor technology and service solutions in a fast-paced retail setting.

You’ll learn product knowledge, use digital tools, and help customers throughout their shopping journey to build confidence and loyalty. The role requires a High School diploma and at least 6 months in customer service or sales.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Change agility

Engaging people

Multitasking

Teamwork

Customer problem solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Austin seeks a Mobile Associate to engage customers, demonstrate network capabilities, and tailor technology and service solutions in a fast-paced retail setting.

You’ll learn product knowledge, use digital tools, and help customers throughout their shopping journey to build confidence and loyalty. The role requires a High School diploma and at least 6 months in customer service or sales.