Mobile Resort Assistant Manager — Travel‑Ready Leadership

Petparadiseresort

Charlottesville (VA)

On-site

USD 42,000 - 64,000

Full time

14 days+
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Benefits offered by this job

Complimentary Pet Day Camp
30 Days of Complimentary Pet Boarding
On-demand pay with DailyPay
Discounted Veterinary Care and Groomin
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health Insurance
Dental and Vision Insurance

Job summary

Pet Paradise seeks an experienced Mobile Assistant Manager to lead daily resort operations in Virginia, based in Charlottesville with travel to Chesterfield and Richmond Airport sites. The role requires mobility, weekend/holiday coverage, and a drive to deliver top-tier pet care and guest satisfaction.

Responsibilities include staffing, training, safety, and optimizing service quality while coordinating with regional teams.

Qualifications

  • High school diploma required; college degree preferred.
  • Strong leadership, communication, and collaboration skills.
  • Ability to resolve conflict, establish relationships, and engage with customers.
  • Detail-oriented with results focus.
  • Ability to develop and train staff.
  • Experience in retail, restaurant, hospitality operations or similar.
  • Previous experience in animal care or related field preferred.
  • Comfortable around dogs of all sizes and physically able to lift up to 60 lbs.
  • Microsoft Office familiarity.

Responsibilities

  • Overseeing daily operations of the resort and staff.
  • Managing resort labor: scheduling, timecards, labor hours.
  • Recruitment coordination with operations management and HR; interviewing and onboarding.
  • Supervising, training and coaching staff on standards and procedures.
  • Deliver premier service to pet guests and their parents in a safe, clean, fun atmosphere.
  • Maintain open communication with regional/corporate teams; coordinate with maintenance.
  • Support training and completion of required courses.
  • Document corrective actions and terminations when necessary.
  • Maintain inventory of supplies; manage lodging calendars; lead MOD duties.
  • Maintain customer service metrics (NPS, reviews).
  • Address customer concerns professionally.
  • Develop methods to increase sales and attract new customers.
  • Perform resort opening/closing duties and other tasks.
  • Maintain 5-day workweeks onsite; 3–4 weekend days per month; holidays.
  • Work onsite during peak times.

Skills

Leadership
Communication
Collaboration
Conflict resolution
Detail-oriented
Staff training
Customer engagement
Retail/hospitality operations
Animal care experience
Microsoft Office
Driver's license
Ability to lift 60 lbs

Education

High school diploma
College degree preferred

Tools

Microsoft Office Suite

Job description

Pet Paradise seeks an experienced Mobile Assistant Manager to lead daily resort operations in Virginia, based in Charlottesville with travel to Chesterfield and Richmond Airport sites. The role requires mobility, weekend/holiday coverage, and a drive to deliver top-tier pet care and guest satisfaction.

Responsibilities include staffing, training, safety, and optimizing service quality while coordinating with regional teams.

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