Mobile Resort Assistant Manager — Travel‑Ready Leadership

Petparadiseresort; Charlottesville (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Complimentary Pet Day Camp

30 Days of Complimentary Pet Boarding

On-demand pay with DailyPay

Discounted Veterinary Care and Groomin

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with company match

Health Insurance

Dental and Vision Insurance

Job summary

Pet Paradise seeks an experienced Mobile Assistant Manager to lead daily resort operations in Virginia, based in Charlottesville with travel to Chesterfield and Richmond Airport sites. The role requires mobility, weekend/holiday coverage, and a drive to deliver top-tier pet care and guest satisfaction.

Responsibilities include staffing, training, safety, and optimizing service quality while coordinating with regional teams.

Qualifications

• High school diploma required; college degree preferred.
• Strong leadership, communication, and collaboration skills.
• Ability to resolve conflict, establish relationships, and engage with customers.
• Detail-oriented with results focus.
• Ability to develop and train staff.
• Experience in retail, restaurant, hospitality operations or similar.
• Previous experience in animal care or related field preferred.
• Comfortable around dogs of all sizes and physically able to lift up to 60 lbs.
• Microsoft Office familiarity.

Responsibilities

• Overseeing daily operations of the resort and staff.
• Managing resort labor: scheduling, timecards, labor hours.
• Recruitment coordination with operations management and HR; interviewing and onboarding.
• Supervising, training and coaching staff on standards and procedures.
• Deliver premier service to pet guests and their parents in a safe, clean, fun atmosphere.
• Maintain open communication with regional/corporate teams; coordinate with maintenance.
• Support training and completion of required courses.
• Document corrective actions and terminations when necessary.
• Maintain inventory of supplies; manage lodging calendars; lead MOD duties.
• Maintain customer service metrics (NPS, reviews).
• Address customer concerns professionally.
• Develop methods to increase sales and attract new customers.
• Perform resort opening/closing duties and other tasks.
• Maintain 5-day workweeks onsite; 3–4 weekend days per month; holidays.
• Work onsite during peak times.

Skills

Leadership

Communication

Collaboration

Conflict resolution

Detail-oriented

Staff training

Customer engagement

Retail/hospitality operations

Animal care experience

Microsoft Office

Driver's license

Ability to lift 60 lbs

Education

High school diploma

College degree preferred

Tools

Microsoft Office Suite

Job description

Pet Paradise seeks an experienced Mobile Assistant Manager to lead daily resort operations in Virginia, based in Charlottesville with travel to Chesterfield and Richmond Airport sites. The role requires mobility, weekend/holiday coverage, and a drive to deliver top-tier pet care and guest satisfaction.

Responsibilities include staffing, training, safety, and optimizing service quality while coordinating with regional teams.