Assistant Resort Manager

Pet Paradise; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Pet Day Camp

Pet Boarding

DailyPay

Veterinary care discount

Grooming discount

Adoption assistance

Fitness reimbursement

Paid time off

401(k) with match

Health insurance

Dental & Vision

Job summary

Pet Paradise's Richmond resort in Virginia is seeking an Assistant Manager to oversee day-to-day operations and staff, supporting the Resort Manager on a range of management needs.

The role emphasizes leadership, scheduling, training, and delivering premier service to pet guests and their parents, ensuring safety, cleanliness, and a positive resort environment. The position supports 5‑day workweeks, with 3–4 weekend days per month, onsite at the resort.

Qualifications

• 1–2 years of supervisory or management experience.
• High school diploma required; college degree preferred.
• Strong leadership, communication, and collaboration skills, including ability to manage and motivate staff.

Responsibilities

• Overseeing daily resort operations, maintaining conduct, cleanliness, and safety.
• Managing resort labor: scheduling, timecards, and labor cost control.
• Recruiting needs communication to HR; interviewing and onboarding new staff.
• Supervising, training and coaching team members on standards and procedures.
• Delivering premier service to pet guests and their parents in a safe, clean, and fun atmosphere.
• Maintaining open communication with regional/corporate teams; coordinating with maintenance.

Skills

Leadership

Communication

Collaboration

Conflict resolution

Customer service

Detail-oriented

Training staff

Microsoft Office

Education

High school diploma

College degree preferred

Tools

Microsoft Office Suite

Job description

WE ARE PET PEOPLE!

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.

Assistant Manager

We are currently looking for an Assistant Manager to join the team at our Richmond resort in Virginia!

The Assistant Manager will oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

• Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety.
• Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs.
• Communicating recruitment needs to operations management and HR, interviewing, hiring and onboarding new resort employees.
• Supervising, training and coaching team members on company standards, policies and procedures, identifying high performers and developing them for growth within the company.
• Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere.
• Fostering open communication throughout the resort, including with regional and corporate teams regarding resort operations, and partnering with regional maintenance crew on any building issues.
• Supporting new and current team members with completion of required courses and other training.
• Documenting and delivering employee corrective actions and terminations, when necessary.
• Maintaining appropriate inventory of supplies, performing walk‑throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations.
• Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites.
• Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern.
• Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers.
• Performing resort opening and/or closing duties, and other tasks as assigned.
• Maintaining 5‑day workweeks (which currently run Monday–Sunday) onsite at the resort, with no more than 3 consecutive off days from week to week.
• Working onsite at the resort at least 3–4 weekend days per month and on holidays.

QUALIFICATIONS To be an Assistant Manager

• 1–2 years of experience in a supervisory or management role.
• High school diploma required (college degree preferred).
• Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees.
• Ability to resolve conflict, establish and build relationships, and successfully engage with customers.
• Detail‑oriented and focused on results, with a desire to ensure goals are met or exceeded.
• Ability to develop and train staff, utilizing staff skills most appropriately.
• Prior leadership experience in retail, restaurant, hospitality operations or similar.
• Previous experience in animal care or a related field is preferred.
• Basic skills with common computer software, including Microsoft Office Suite.
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs.
• Comfortable working in front‑house and back‑house roles within the resort.
• Flexibility to resort schedule needs including days, nights, weekends, holidays, and peak times.
• Valid driver’s license and working motor vehicle.

Perks & Benefits

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non‑holidays).
• On‑demand pay with DailyPay.
• Discounted Veterinary Care and Grooming Services (per location).
• Dog/Cat Adoption Assistance.
• Fitness Reimbursement.
• Paid Time Off.
• 401(k) with company match.
• Health (with company‑funded HSA option), Dental and Vision Insurance.

About Pet Paradise

Pet Paradise's full‑service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort‑style pet day camp and care, professional pet grooming, low‑stress and high‑quality veterinary care, and overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.