Mobile Assistant Manager — Charlotte Pet Resort

Petparadiseresort; Charlotte (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Pet Day Camp

Pet Boarding

DailyPay

Veterinary discounts

Adoption assistance

Fitness reimbursement

PTO

401(k) with match

Health/Dental/Vision

Job summary

Pet Paradise in Charlotte, NC, is seeking an Assistant Manager to oversee daily resort operations and supervise staff, supporting the Resort Manager on a variety of management needs.

You will recruit, train, and coach team members, delivering premier service to pet guests and their parents while maintaining a clean, safe, and enjoyable environment. A mobility/relocation may be required.

Qualifications

• 1–2 years of experience in a supervisor or management role.
• High school diploma required; college degree preferred.
• Strong leadership, communication, and collaboration skills.
• Ability to resolve conflicts, establish relationships, and engage with customers.
• Detail-oriented and focused on results and goals.
• Ability to develop and train staff, utilizing skills of staff.
• Prior leadership experience in retail, restaurant, hospitality operations or similar.
• Previous experience in animal care or related field is preferred.
• Comfortable around dogs of all sizes and able to lift up to 60 lbs.
• Flexible to resort schedule needs including weekends and holidays.
• Valid driver’s license and working motor vehicle.

Responsibilities

• Oversee daily resort operations, maintaining standards of conduct, cleanliness, and safety.
• Manage resort labor, including staffing schedules, timecards, and labor hours.
• Coordinate recruitment with operations management and HR; interview and onboard new staff.
• Supervise, train and coach team members on policies and procedures; identify high performers.
• Motivate staff to deliver premier service to pets and their parents in a safe, fun environment.
• Foster open communication with regional and corporate teams; partner with maintenance for issues.
• Support training and completion of required courses for team members.
• Document employee corrective actions and terminations when needed.
• Maintain inventory of supplies, coordinate lodging calendars, lead meetings, MOD duties.
• Maintain high customer service metrics (NPS, online reviews).
• Address customer concerns professionally and promptly; protect brand reputation.
• Develop methods to increase sales and attract new customers.
• Perform resort opening/closing duties and other duties as assigned.
• Work 5 days per week onsite; 3–4 weekend days per month; holidays.

Skills

Leadership

Communication

Collaboration

Conflict resolution

Relationship building

Detail-oriented

Staff development

Training

Customer service

Retail experience

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Pet Paradise in Charlotte, NC, is seeking an Assistant Manager to oversee daily resort operations and supervise staff, supporting the Resort Manager on a variety of management needs.

You will recruit, train, and coach team members, delivering premier service to pet guests and their parents while maintaining a clean, safe, and enjoyable environment. A mobility/relocation may be required.