Mobile Assistant Manager - Virginia

Petparadiseresort; Charlottesville (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Complimentary Pet Day Camp

30 Days of Complimentary Pet Boarding

On-demand pay with DailyPay

Discounted Veterinary Care and Groomin

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with company match

Health Insurance

Dental and Vision Insurance

Job summary

Pet Paradise seeks an experienced Mobile Assistant Manager to lead daily resort operations in Virginia, based in Charlottesville with travel to Chesterfield and Richmond Airport sites. The role requires mobility, weekend/holiday coverage, and a drive to deliver top-tier pet care and guest satisfaction.

Responsibilities include staffing, training, safety, and optimizing service quality while coordinating with regional teams.

Qualifications

• High school diploma required; college degree preferred.
• Strong leadership, communication, and collaboration skills.
• Ability to resolve conflict, establish relationships, and engage with customers.
• Detail-oriented with results focus.
• Ability to develop and train staff.
• Experience in retail, restaurant, hospitality operations or similar.
• Previous experience in animal care or related field preferred.
• Comfortable around dogs of all sizes and physically able to lift up to 60 lbs.
• Microsoft Office familiarity.

Responsibilities

• Overseeing daily operations of the resort and staff.
• Managing resort labor: scheduling, timecards, labor hours.
• Recruitment coordination with operations management and HR; interviewing and onboarding.
• Supervising, training and coaching staff on standards and procedures.
• Deliver premier service to pet guests and their parents in a safe, clean, fun atmosphere.
• Maintain open communication with regional/corporate teams; coordinate with maintenance.
• Support training and completion of required courses.
• Document corrective actions and terminations when necessary.
• Maintain inventory of supplies; manage lodging calendars; lead MOD duties.
• Maintain customer service metrics (NPS, reviews).
• Address customer concerns professionally.
• Develop methods to increase sales and attract new customers.
• Perform resort opening/closing duties and other tasks.
• Maintain 5-day workweeks onsite; 3–4 weekend days per month; holidays.
• Work onsite during peak times.

Skills

Leadership

Communication

Collaboration

Conflict resolution

Detail-oriented

Staff training

Customer engagement

Retail/hospitality operations

Animal care experience

Microsoft Office

Driver's license

Ability to lift 60 lbs

Education

High school diploma

College degree preferred

Tools

Microsoft Office Suite

Job description

WE ARE PET PEOPLE!

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.

We are currently looking for a Mobile Assistant Manager in Virginia. The position's home base will be our Charlottesville resort in beautiful Central Virginia, with travel to our Chesterfield and Richmond Airport locations.

Please note this role requires mobility. Qualified candidates will be open to travel (and potentially relocation) according to business needs.

Assistant Managers oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER ROLE INCLUDE:

• Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety
• Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs
• Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees
• Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company
• Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere
• Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issues
• Supporting new and current team members with completion of required courses and other training
• Documenting and delivering employee corrective actions and terminations, when necessary
• Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
• Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites
• Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern
• Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers
• Performing resort opening and/or closing duties, and other tasks as assigned
• Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive "off" days from week to week
• Working onsite at the resort at least 3-4 weekend days per month and on holidays

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

• 1-2 of experience in a supervisor y or management role
• High school diploma required (college degree preferred)
• Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
• Ability to resolve conflict, establish and build relationships, and successfully engage with customers
• Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
• Ability to develop and train staff, utilizing skills of staff most appropriately
• Prior leadership experience in retail, restaurant, hospitality operations or similar
• Previous experience in animal care or related field is preferred
• Basic skills with common computer software, including Microsoft Office Suite
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Comfortable working in front of house and back of house roles within the resort
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver's license and working motor vehicle

Check out our Perks & Benefits!

• Complimentary Pet Day Camp - Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health (with company-funded HSA option), Dental and Vision Insurance

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin