Mobile OTP Peer Support & Front Office Coordinator

McLeod Centers; Charlotte, Northern (NC, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employer-paid benefits

401(k) with match

Paid time off

Holidays

Job summary

McLeod Centers for Wellbeing is seeking a Full-Time Peer Support Specialist and Front Office Coordinator for our Mobile OTP in Charlotte, NC. The role combines patient-centered peer support with on-site administrative duties to ensure smooth operations and high-quality care.

Responsibilities include engaging patients, coordinating front desk tasks, verifying demographics/insurance, and supporting continuity of care through efficient patient flow and documentation.

Qualifications

• Minimum High School Diploma or GED equivalent.
• Current credential as a North Carolina Certified Peer Support Specialist.
• Prior office administration experience in healthcare with emphasis on patient confidentiality/HIPAA preferred.
• Proficiency with standard Microsoft Office software (Outlook, SharePoint, OneDrive, Teams, etc.).

Responsibilities

• Provide peer support services using lived recovery experience to encourage engagement, hope, and recovery.
• Build supportive relationships with patients while promoting recovery-oriented principles.
• Collaborate with clinical staff to identify patient needs and interventions per the PCP.
• Orient new patients to McLeod Centers and available community resources.
• Assist patients in identifying recovery supports including mutual aid, community resources, and social services.
• Support patient flow and documentation to ensure efficient medication administration and clinical services.
• Maintain patient confidentiality and comply with organizational policies and regulations.

Skills

Peer support

Customer service

Communication

HIPAA compliance

Education

North Carolina Certified Peer Support Specialist

High School Diploma or GED

Tools

Microsoft Office

Job description

McLeod Centers for Wellbeing is seeking a Full-Time Peer Support Specialist and Front Office Coordinator for our Mobile OTP in Charlotte, NC. The role combines patient-centered peer support with on-site administrative duties to ensure smooth operations and high-quality care.

Responsibilities include engaging patients, coordinating front desk tasks, verifying demographics/insurance, and supporting continuity of care through efficient patient flow and documentation.