Peer Support & Front Office Coordinator - Recovery Services

McLeod Centers for Wellbeing; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employer-paid benefits

401(k) with company match

Paid time off

Public Student Loan Forgiveness (PSLF)

Continuing education opportunities

Job summary

McLeod Centers for Wellbeing in Charlotte, NC, is seeking a full-time Peer Support Specialist and Front Office Coordinator for our Mobile Opioid Treatment Program. This on-site role supports recovery-oriented care and patient engagement.

You will provide peer support, build patient relationships, assist access to resources, and coordinate front desk operations, including scheduling, intake, and records, while maintaining confidentiality.

Qualifications

• Minimum High School Diploma or GED equivalent.
• Current credential as a North Carolina Certified Peer Support Specialist.
• Prior office administration experience in a healthcare setting preferred.
• Proficiency with Microsoft Office (Outlook, SharePoint, OneDrive, Teams).

Responsibilities

• Provide peer support services to encourage engagement, hope, and recovery.
• Build supportive relationships with patients and promote recovery-oriented care.
• Work with clinical staff to identify patient needs and interventions.
• Orient new patients to McLeod Centers and community resources.
• Assist patients in accessing recovery supports and services.
• Assist patients in overcoming barriers to engagement and retention.
• Front Office: be the main contact for patients and visitors; coordinate scheduling and records.
• Verify demographics and insurance, support payment processing and confidentiality.

Skills

Peer support

Customer service

Confidentiality

Team collaboration

Education

High School Diploma or GED

NC Certified Peer Support Specialist

Tools

Microsoft Office

Job description

McLeod Centers for Wellbeing in Charlotte, NC, is seeking a full-time Peer Support Specialist and Front Office Coordinator for our Mobile Opioid Treatment Program. This on-site role supports recovery-oriented care and patient engagement.

You will provide peer support, build patient relationships, assist access to resources, and coordinate front desk operations, including scheduling, intake, and records, while maintaining confidentiality.