Route Service Technician: VGT & Slot Machine Repair

Prairie State Gaming; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Penn Entertainment is seeking a Service Technician to provide timely, friendly service and repair VGT and Coin Operations equipment across the Chicago area. You will support PSG locations by diagnosing issues, performing repairs, and ensuring smooth operations.

Ideal candidates are 21+ with VGT exposure, strong PC skills, and a customer-service mindset. This full-time role offers day-one benefits and opportunities for growth within a fast-paced entertainment environment.

Qualifications

• Must be at least 21 years of age.
• Experience within VGT industry is a plus.
• PC proficiency is required.
• Previous customer service experience is a plus.
• Wiring, network, and troubleshooting experience is a plus.
• Valid driver’s license.

Responsibilities

• Provide a high level of customer service to clients and team members.
• Adhere to all company standards, policies, and procedures.
• Complete required training and development objectives.
• Project a positive image of the company.
• Collaborate in a team-oriented environment.
• Prioritize, organize and complete multiple tasks.
• Handle Slot Machine malfunctions.
• Assist Route Service Manager.
• Verify customer payouts and complete required paperwork.
• Inform Route Service Managers of Gaming machine problems.
• Provide outstanding team member and customer relations.
• Assist customers with questions and complaints regarding slot machines.
• Meet attendance guidelines and adhere to policies.
• Keep work areas clean and safe.
• Perform duties in a safe and responsible manner.

Skills

VGT experience

PC proficiency

Customer service

Driver's license

Job description

Penn Entertainment is seeking a Service Technician to provide timely, friendly service and repair VGT and Coin Operations equipment across the Chicago area. You will support PSG locations by diagnosing issues, performing repairs, and ensuring smooth operations.

Ideal candidates are 21+ with VGT exposure, strong PC skills, and a customer-service mindset. This full-time role offers day-one benefits and opportunities for growth within a fast-paced entertainment environment.